Want loyal customers? Start with effective onboarding

loyal customers start with onboarding

Companies love new customers. They’re proof of success. This customer found your company, made it down the sales funnel, and clicked purchase. Check.

But the path to customer success has just begun. Will they stick around for years or fall off after just a few weeks? The second a prospect becomes a customer, they begin a new relationship with your brand. It’s up to you to determine how that relationship progresses.

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How to Use Net Promoter Score (NPS) to Drive Growth

how to use net promoter score to improve your customer experience

Interested in learning more about your customers so you can improve products, enhance customer experience, and ultimately drive growth? It’s time to implement a Net Promoter Score (NPS) program.

Net Promoter Score is a trusted measure of customer loyalty. It can help companies understand their audiences by quantifying customer sentiment toward products and services.

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Net Promoter Score: What It Is & Why You Should Measure It

what is net promoter score

Interested in using online surveys to drive business growth? Meet the Net Promoter Score (NPS).

Introduced in 2003, this simple survey question gauges overall customer satisfaction and loyalty based on their willingness to recommend a brand to others.

In this post, we’ll look at what NPS is, how it works, and why it matters to your business.

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