As the year comes to a close, we’re ringing in 2017 with a little reflection on customer experience.
Many have dubbed 2016 “The Year of the Customer.” Why? Because more and more, statistics show that a great customer experience is tomorrow’s competitive advantage.
But as 2017 comes crashing in, it’s clearer than ever: CX is the game-changer—and companies are finally waking up to it.
Below, we share the top 10 customer experience articles from thought leaders around the web. Happy New Year! May your CX shine brighter in 2017.